Welcome to Silver Cloud Networks

 Reach us at: (626) 899-5451
Email: info@silvercloudnet.com

Our Services

1. Microsoft Teams & Enterprise Collaboration

We provide complete architectural design and deployment services to transform Microsoft Teams into a full-scale enterprise phone system.

  •  Enterprise Voice Deployment: Full-stack migration and architecture design for Teams Phone, including migrations from on-premises CUCM.  

  •  Direct Routing & Connectivity: Expertise in configuring Direct Routing, SBCs, and SIP trunking for global voice connectivity. 

  •  Teams Rooms (MTR): Deployment and management of Microsoft Teams Rooms (MTR) on Android and Windows, integrating hardware from vendors like Logitech, Poly, and Yealink.

  •  Compliance & Safety: Comprehensive setup for E911, ensuring full compliance with Kari’s Law and the RAY BAUM’S Act. 

  •  Advanced Automation: Development of custom "Request-a-team" applications using Power Apps, Power Automate, and Azure Logic Apps. 

  •  External Collaboration: Secure configuration of Shared Channels, B2B Guest Access, and federation for partner institutions. 

2. Zoom & Multi-Platform Cloud Solutions

We optimize your cloud meetings environment for reliability and ease of use.

  •  Zoom Management: Complete administration of Zoom environments, including licensing optimization and global policy management. 

  • Zoom Rooms & CRC: Professional setup of Zoom Rooms and implementation of the Conference Room Connector (CRC) to bridge legacy H.323/SIP endpoints into Zoom meetings.

  •  Cloud Interoperability: Enabling Cloud Video Interop (CVI) and One Button to Push (OBTP) for a unified user experience across Teams and Zoom.

     

3. Core Cisco Unified Communications

Nearly two decades of experience managing the most complex Cisco environments in the world.

  •  Core Infrastructure: Expert-level administration of CUCM (v4.x to v15), Unity Connection (CUC), and Cisco Emergency Responder (CER). 

  •  Gateways & Routing: Deployment of CUBE, ISR 4000 series routers, and specialized voice gateways (VG450, VG310). 

  •  Webex Ecosystem: Full-stack management of Webex Control Hub, Video Mesh Nodes (VMN), and hybrid directory synchronization.

      

4. Contact Center Excellence

Engineering data-driven, highly optimized contact centers for high-volume environments.

  •  Platform Expertise: Advanced engineering for UCCE, PCCE, and UCCX. 

  •  Intelligence & Scripting: Custom ICM/IVR scripting, Finesse desktop optimization, and deep-dive analytics via CUIC.  

  •  Integrations: Deployment of Calabrio/Verint recording, SPOK/HigherGround dispatch consoles, and Avtec Scout systems. 

5. Network Observability, Security & Management

We ensure your collaboration traffic is secure, monitored, and performant.

  •  SolarWinds Observability: Full deployment of SolarWinds (SRM, WPM, and Platform 2025.2) for proactive monitoring of global UC nodes. 

  •  Cisco DNAC (Catalyst Center): Leveraging DNAC for bulk upgrades, automation, and "single pane of glass" network health visibility. 

  •  Identity & Security: Implementation of Cisco ISE for TACACS+ secure access and Cisco ASA for firewall and NAT management. 

  •  Virtualization: Administration of VMware vSphere ESXi and vCenter to host critical UC virtual appliances.

     

     

Why Silver Cloud Networks?

  • Scale: Proven experience migrating up to 80,000+ users with zero unplanned downtime. 

  • Certified Leadership: Backed by CCNP Data Center, CCNP Collaboration, and CCIE Written (Voice/Collaboration) credentials.

  • Strategic Precision: We provide full Low-Level Design (LLD) documentation and Visio topology diagrams for every engagement.